Customer Service > FAQ
Frequently Asked Questions (FAQs)
- Do you carry a print catalog?
- Is your web site secure?
- Do you charge taxes?
- Do you assist with Insurance claim processing?
- In what currency are the prices on your site?
- Do you ship internationally?
- What is your Return Policy?
- What carriers does your company use for shipping?
- What are your shipping rates?
- Do you share buyer's information?
- Can I pay using a check?
- Can payments be made with a Purchase Order (P.O.)?
- What is the cut-off time for order processing?
Do you have a print catalog?
Yes, we do. We have produced print catalogs for over 26 years. To request your catalog, please click here.
Back to top
Is your web site secure?
Yes. Our shopping cart system is fully secure, and we also protect your credit card information after we receive it.
Many sites store their customers' credit card information on the Internet, where it is vulnerable to hackers. So while your information may be protected as it is being sent to the web site, it is not fully protected afterwards. This later stage is where major security problems occur, because it is easier to break into a large database and steal thousands of credit cards than to intercept individual orders and steal one credit card at a time. Most cases of credit cards stolen from a web site that you hear about in the news is from people breaking into a company's database. We do not store our customers' credit card information on the Internet.
Back to top
Do you charge taxes?
We charge a state sales tax for orders shipping to the states of: FL & NC. All other orders are not subject to sales taxes at this time. The exception to this policy is on Oakworks Products, these items are charged sales tax in the following states: CA, FL, MD, NC and PA.
Back to top
Do you assist with Insurance claim processing?
We do not provide claim processing or accept any type of insurance.
Back to top
In what currency are the prices on your site?
All prices are in US dollars.
Back to top
Do you ship internationally?
We do offer international shipping on most items. All orders shipping outside the US will be contacted on shipping charges.
Back to top
What is your Return Policy?
Click here to be taken to our return policy page.
Back to top
What carriers does your company use for shipping?
We use these major carriers: UPS and USPS.
Back to top
What are your shipping rates?
Our shipping rates are given at the time you place the order. You will be charged these exact rates (with the exception of international orders).
Back to top
Do you share buyer's information?
It is our company policy not to share or sell customer information with any Third Party. GNRCatalog.com reserves the right to use customer information for the promotion of its products and services. Customers always reserve the right to remove their email address from our database.
Back to top
Can I pay using a check?
If you prefer to pay using a check please phone our customer service at 1-877-96-REHAB (73422).
Orders paid with check are subject to a holding period.
Back to top
Can payments be made with a Purchase Order (P.O.)?
We do allow payment by Purchase Order on this site. All new customers are subject to credit application approval and orders are not shipped until we receive credit confirmation. Purchase Orders are only accepted within the continental US.
Back to top
What is the cut-off time for order processing?
All orders placed prior to 5:00pm, will be shipped the next business day for in-stock items.
Back to top