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Return to Help Index| Returns | |
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| How do I return my product? | |
| Please click here for more information on returning an item. | |
| I received the wrong product. | |
| If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. | |
| What is the return policy? | |
Return MerchandiseWe want you to be completely satisfied with your purchases from GNRcatalog.com. If for any reason you are not satisfied with a product we'll make it right. Contact us within 30 days of your purchase date for a refund or exchange.How To Return An ItemPrior to sending back merchandise, please email our customer service staff at sales@gnrcatalog.com for complete instructions and a return authorization number (RMA). When calling please indicate that the item was purchased on GNRcatalog.com. Returned items will not be accepted without authorization.Credit will be issued for merchandise amount only. Return shipping costs are customers' responsibility unless an item is defective or was shipped in error. Not all items are returnable and some manufacturers may charge restocking fees. Once you have received a RMA, repack the item in the original materials and box (if possible). Include your order number, customer number and RMA in the box. Send returns toGNRcatalog.com - Returns41 Simon st 2A Nashua, NH 03060 Some items may need to be returned back to the original vendor, you will be given the appropriate address when you call for the RMA.) Lost Or Damaged OrdersPlease inspect your shipment PRIOR to signing the carriers' delivery receipt. Check that you received the correct number of boxes, look for external damage, and immediately open all cartons, checking for concealed damaged. Check the features and functions of your item and make sure it is not damaged or defective. If any problems are discovered after delivery call the carrier first, then call us. Claims must be filed with the carrier no more than 7 days after delivery. Keep all packing materials until carrier completes inspection.Shipping InformationAll items are shipped FOB factory. In-stock items ship within 24 hours UPS ground or best way. UPS ground delivery takes 2-7 business days. UPS also offers Next Day, 2-day and 3-day service to most of the USA. |
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"Working with GNR has been an absolute pleasure for me. I cannot
name all the times this amazing company has gone above and beyond in order to help with my
needs. I highly recommend them to anyone. GNR has become my one-stop-shop for all my
business”.
- Jason L. PT
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- Jason L. PT
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